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NEW INN SURGERY CLOSES END OF DAY NOVEMBER 22nd 2019.


NHS Charter

smiling_patientWe wish to provide medical services to a high standard.

You can expect from us:-

  • Confidentiality.
  • A copy of the practice Leaflet.
  • A health check appointment after registration.
  • Medical treatment for an urgent matter within 24 hours.
  • Sessions to start on time or to be kept informed of any delays.
  • Repeat medications to available within 48 working hours of a written request.
  • Staff to be polite, helpful and efficient.
  • Your medical record transferred to the Primary Care Agency immediately on request.

In return we would like you to:-

  • Treat staff with courtesy.
  • Attend your appointment on time.
  • Request a home visit only when too ill to come to the surgery.
  • Use the out of hours service only when your condition seriously makes this necessary.

Comments:-

If you feel our agreed standards are not being met then please contact our practice manager who will respond to your concerns within 48 hours. 



 
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