NHS Charter

NHS CHARTER

We wish to provide patients with effective medical services of the highest standard.

From us you can expect:-

	Confidentiality.
	A copy of the Practice Leaflet.
	A health check appointment after registration.
	Medical treatment for an urgent matter within 24 hours.
	Sessions to start on time or to be kept informed of any delays.
	Repeat medications within 24 working hours of a written request.
	Staff to be polite, helpful and efficient.
	Your medical record transferred to the Primary Care Agency immediately on request.

In return we would like you to:-

	Treat staff with courtesy.
	Attend your appointment on time.
	Request a home visit only when too ill to come to the surgery.
	Use the out of hours service only when your condition seriously makes this necessary.

Comments:-

If you feel our agreed standards we are not being met then please contact our Practice Manager who will respond to your concerns within 48 hours.

Please remember that NHS charter standards can only be met within the available NHS resources.

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